Help Center

Frequently Asked Questions

General

Are your tents fire rated and waterproof?

What are the differences between the Pro Series canopy and the Elite Series Canopy?

What are the differences between the EcoShade canopy and the ProShade Canopy?

Where can I find more information on your custom tent packages?

Should I leave my canopy tent extended for a prolonged period of time?

Can I come to your store to make a purchase?

Do you provide discounts for non-profit organizations, bulk orders and repeat customers?

Artwork Requirements & Mock-ups

Which file formats do you accept for custom printed projects?

Do you charge a setup fee and/or design fee?

Can you help me design my custom printed product?

Will you send me a proof before you begin production?

How do I submit artwork for my order?

Can I use my own graphic designer to complete the mock-up using your template?

I don't have a logo made just yet. Can you design one for me?

What colour can I choose for my branded promotional item?

Ordering & Shipping

What is the production time for my order?

How long does delivery take?

What shipping options do you offer?

How do I obtain a shipping rate?

Payments Methods

What payment methods do you accept?

What are your payment terms?

Warranty

Do you offer a warranty on your products?

Is wear and tear covered under the warranty?