Shipping Policy

Shipping Time and Destinations

We ship both domestically and internationally! For domestic orders within Canada, orders can take between 2-6 business days to arrive in your hands from our facility. For international orders, packages can take between 8-12 business days to arrive in your hands.

We use FedEx, DHL and UPS as our primary couriers depending on the final destination for your order. Shipping time may vary depending on the location, shipping method and other factors.

IMPORTANT! Please note that custom printed products, items not in stock and items that need to be expedited (rushed) will ship directly from our manufacturer's facility. In this case, clients should be aware that customs duties must be paid to the courier prior to delivery. A delivery notification will be sent to you advising you about the duties amount. Orders that ship directly from our manufacturer are shipped using express methods and typically arrive within 4-6 business days. A tracking number will be provided.  

Processing Time

For generic, non-branded (not custom printed), in-stock items, our processing time is 1-2 business days, however this time may be longer if we experience higher than usual order volume. Custom printed items are subject to the production timeline which varies by product.   

Shipping Rates

We offer free shipping on most custom printed items! If you would like to obtain a shipping rate for a generic, non-branded item or if you require assistance with placing an order, please Contact Us. We partnered with reliable couriers to get you the most cost-effective shipping rates.

Order Tracking

We provide a tracking number for all orders. Your tracking number will be provided to you once your order has been processed and shipped. 

Please note that Deluxe Canopy® is not responsible for occurrences and/or charges outside of our control such as delays caused by customs, severe weather, strikes or customs import taxes that may apply.