Frequently Asked Questions
Q: Are your tents fire retardant?
A: Yes, our branded and non-branded tents are fire retardant and meet or exceed the minimum flame resistance requirements established by the CAN/ULC-S109 Standards. Deluxe Canopy is proud to offer this certificate for our clients' piece of mind when attending events, knowing your tent is fully complaint with the Canadian fire code.
Q: What file format do you require for custom projects?
A: We require vector format files (AI, PSD or PDF)
Q: Can Deluxe Canopy help us create a mock-up for my custom product?
A: Of course! Our designer will create your mock-up free of charge. We provide unlimited revisions until you are satisfied with your mock-up.
Please note that we don't offer graphic design service such has logo creation. Clients must supply high quality logos and graphics.
Q: What is the main difference between the Lite Series canopy and Pro Series Canopy?
- Thicker steel profile
- Easier to expand and collapse
- Upgraded pull-pin locking system
- Redesigned foot pad for increased stability
- Toggle leg adjustments
Q: Which model is more suitable for outdoor events and farmer's markets?
A: We recommend purchasing either the Pro Series canopy or Elite Series canopy. Both models are heavy duty shelters, however, the Elite Series is the most durable and it's our best selling canopy.
For trade shows, corporate events and product launches, we recommend choosing from one of our custom printed packages available here.
Q: What is the turn-around time for custom canopies?
A: We have the fastest turn-around in the industry- 5 business days! Order quantity may have a slight impact.
Q: How long does shipping take?
A: Shipping to eastern provinces normally takes 2-3 business days, while shipping to western provinces takes 5 business days.
Q: Can I come to your location and pick-up or browse through products?
A: Yes. However, we operate by appointment only. Please call us to book an appointment in order to view products in our showroom.