Shipping and Refund Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Upon receiving your order, we encourage you to examine it closely prior to opening the factory sealed product packaging. If you receive product(s) with a manufacture defect, you should immediately ship or return the product(s) to the address below with the original accessories, tags and manuals. The customer is responsible for the cost of returns.

33 Horsdal Private

Ottawa, ON, Canada

K1G 5B6

In case you feel that the product received is not as shown on the site or as per your expectations, you must give notice to our customer service within 24 hours of receiving the product. The customer service team will look into your issue and make appropriate decisions.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@deluxecanopy.ca.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@deluxecanopy.ca.

 

Shipping

To return your product, you should mail your product to: 33 Horsdal Private Ottawa Ontario CA K1G 5B6

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.